Refund policy

Returns & Refunds

Effective Date: August 2026

At TACKLEWEBS INC., we want every customer to have a straightforward and reliable shopping experience. If an eligible product does not meet your expectations, you may request a return under the conditions described below.

Return Period

Return requests must be submitted within 30 days of the delivery date.

To qualify, returned merchandise should:

  • Be unused and in its original condition
  • Include original packaging where applicable
  • Include all parts, accessories, and components
  • Not show signs of damage caused after delivery
  • Be accompanied by the relevant order information

Items that do not meet these requirements may be refused or may receive a reduced refund where permitted by applicable law.

Product-Specific Conditions

Fishing and outdoor equipment may need to remain unused and complete in order to qualify for a return.

Products that have been:

  • Used while fishing or outdoors
  • Modified or customized
  • Damaged through improper handling
  • Missing components or accessories
  • Exposed to excessive wear

may not qualify for a return.

Non-Returnable Products

The following products are generally not eligible for return:

  • Customized or personalized items
  • Final-sale merchandise
  • Clearance items
  • Gift cards
  • Used equipment
  • Products damaged through improper use or care

Refunds

Once a returned product is received, we will review its condition.

Approved refunds will be sent to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping package

We will review the information and determine an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is related to our fulfillment error, a verified product defect, or shipping damage.